Customer Support & Help Desk
Encountering playback issues, have questions about your account, or want to report a broken title? Our technical support team is standing by to help.
General & Playback Help
For buffering inquiries, audio syncing, missing titles, or browser playback errors.
Account & Privacy
For Google OAuth login issues, account deletion, or personal data requests.
SHOWBOX Android App
Want 4K offline downloads and zero buffering? Download the verified APK.
Submit a Support Ticket
Fill in the details below and our team will review your ticket promptly.
Frequently Asked Questions
Video is buffering or won't play?↓
1. Switch video server source using the player controls.
2. Temporarily pause any heavy network downloads.
3. Some strict ad-blocker extensions inadvertently block HLS video chunks; whitelist darknet.com.ng to test.
How to download movies for offline viewing?↓
Web browsers do not support high-speed encrypted offline storage. For full offline movie and series downloads, install the official SHOWBOX Android APK.
How do I delete my account or watch history?↓
Navigate to your Profile settings and select "Delete Account". You can also email privacy@darknet.com.ng for full data purge.
Is Darknet X free?↓
Yes! Darknet X offers free streaming supported by non-intrusive ads. Optional premium tier plans provide zero ads and ultra-fast 4K bandwidth.
Upgrade to SHOWBOX App
Zero buffering · 4K HDR · Smart TV support